Contact information

Contact Us Policy

Last updated: 14 Mar, 2026

At Bow Tales, we believe great service starts with easy communication. Whether you have a question about an order, a product, or our policies — we’re here to help.

You can contact us using any of the methods below.

1. Email Support

For order inquiries, returns, product questions, or general support:

Email: bowtales1@gmail.com

We aim to respond within [RESPONSE TIME — e.g., 24–48 hours] during business days.

3. Contact Form / Chat Support (If Applicable)

You may also reach us through:

  • Our website contact form

Messages submitted through the website are typically answered within 1-4 Days

4. Business Address

For written correspondence or returns (only after approval):

Bareilly, Uttar Pradesh

Please do not send returns to this address without contacting us first — return instructions may vary by product.

5. Social Media

You can connect with us for updates, announcements, or casual queries at:

[SOCIAL MEDIA LINKS — optional]

(For order or account-related issues, email remains the best way to reach us.)

6. Response & Resolution Commitment

We do our best to:

  • Acknowledge inquiries promptly

  • Provide clear and helpful answers

  • Resolve issues as quickly as possible

If your concern requires extra review (for example, courier claims or payment verification), we’ll keep you updated throughout the process.

7. Escalation

If you feel your issue has not been resolved satisfactorily, you may request escalation by writing to:

Subject: Escalation — Customer Support
Email: bowtales1@gmail.com

A senior team member will review your case.

8. Fraud & Safety Notices

For your protection:

  • We will never ask for your passwords, OTPs, or full card numbers.

  • Only communicate using our official email or phone listed on this page.

If you receive suspicious communication claiming to be from us, please report it immediately.

9. Policy Updates

We may update this Contact Us Policy from time to time. Any changes will be posted here with the updated date.

We’re here for you

Customer happiness means everything to us.
If you need help, have feedback, or just want to say hello — we’d love to hear from you.

Bow Tales
Email: bowtales1@gmail.com