Terms of service

Terms of Service

Last updated: 14 Mar, 2026

Welcome to Bow Tales. These Terms of Service (“Terms”) govern your access to and use of our website, products, and services (“Services”). By using our website, you agree to be bound by these Terms.

If you do not agree, please do not use our Services.

1. Account Terms

You may need to create an account to place orders or access certain features.
You are responsible for maintaining the confidentiality of your login credentials and for all activities under your account.
You agree to provide accurate, current, and complete information and update it when necessary.
We reserve the right to suspend or terminate accounts that violate these Terms or involve fraudulent activity.

2. Pricing and Payment

All prices listed on our website are in Indian Rupees (INR) unless stated otherwise.
Prices are subject to change at any time without notice.
Applicable taxes, shipping charges, or fees (if any) will be displayed during checkout.
Payments must be made using approved payment methods on our website.
Orders will be processed only after successful payment authorization.

If a pricing error occurs, we may cancel the order and issue a refund, even after confirmation.

3. Product Descriptions

We aim to display products as accurately as possible. However:

Colors, features, measurements, and descriptions may vary slightly.
All products are offered subject to availability.
We reserve the right to discontinue any product at any time.

We do not guarantee that product descriptions are error-free, and minor discrepancies do not constitute grounds for claims.

4. Order Acceptance

Placing an order does not constitute acceptance. We may accept or refuse orders at our discretion.

An order is confirmed only when:

Payment is successfully processed, and
You receive an order confirmation email.

We may cancel orders due to:

Incorrect pricing or product information
Suspected fraud or unauthorized transactions
Product unavailability
Technical issues

In such cases, any payment received will be refunded.

5. Shipping and Delivery

Orders are typically processed and shipped within [BUSINESS DAYS] (example: 6–10 days), excluding weekends and public holidays.
Delivery timelines are estimates and may vary due to courier delays, location, weather, or other factors.
Risk of loss passes to you upon delivery to the shipping address provided.

You are responsible for providing the correct shipping address. Re-delivery charges may apply for incorrect addresses.

6. Returns and Refunds

Our return and refund policy is governed by the guidelines published on our website.

Generally:

Returns are accepted only for eligible items and within the specified return window.
Items must be unused, in original packaging, and accompanied by proof of purchase.
Certain items (such as hygiene products, customized items, or clearance sales) may not be eligible for return.

Refunds (where applicable) will be processed to the original payment method after inspection and approval.

For assistance, contact us at bowtales1official@gmail.com

7. Prohibited Uses

You agree not to use our website or services to:

Violate any Indian law or regulation
Engage in fraud, misleading activity, or identity theft
Upload malicious code, viruses, or harmful scripts
Interfere with website security or performance
Collect user data without consent
Resell, reproduce, or exploit any part of the Services without written permission

We may restrict or terminate access for violations and pursue appropriate legal remedies.

8. Limitation of Liability

To the fullest extent permitted by law:

Bow Tales and its owners, employees, partners, and affiliates shall not be liable for any indirect, incidental, special, or consequential damages arising from use of our Services.
Our total liability for any claim shall not exceed the total amount paid by you for the specific order giving rise to the claim.

Nothing in these Terms limits liability where prohibited by law.

9. Governing Law & Jurisdiction

These Terms are governed by the laws of India.

Any disputes will be subject to the exclusive jurisdiction of the courts located in Uttar Pradesh, India.

10. Changes to These Terms

We may update these Terms from time to time. Changes become effective when posted on this page. Continued use of our website constitutes acceptance of the updated Terms.